Nothing warms my heart like a beautiful breakfast by the Nile, so my favourite place to have breakfast is usually Left Bank. Their usually delicious breakfast, coupled with a gorgeous view can life my spirits in no time.
I went to Left Bank about a couple of months ago for a big breakfast with my friends, and while the company was amazing, unfortunately the food was meh!
I ordered the Left Bank breakfast, which I assume is the name of the dish (it's been a while since I stopped by so I might have forgotten the name), and so did my friend. Unfortunately, we both left so extremely disappointed! The eggs were under seasoned, the waiter brought our order wrong, the sausages were so so bland and over cooked, and the mushroom and cream toast just a big mushy mess.
The salami slices, were so bad, I couldn't even take another bite, and the salad was sincerely underwhelming. I have to say, the one good thing about the entire visit was the coffee, which wasn't even that good that day.
I was so disappointed, I posted a picture and tiny review on my Instagram food blog, @bread.andbutter, saying just how bad the food was. What happened next was just poor management on Left Bank's part.
They left a comment saying "Dear, we apologise for the inconvenience. Management would like to get in touch with you; could you please send us your number? Thank you :)"
Now, I'm the first person to admit that when an establishment speaks up and tries to right the wrong a customer faced when visiting, it's a huge gesture and almost makes up for what went wrong. So, I was happy Left Bank decided to get in touch with me.
I sent them a DM, via Instagram, with my contact information, and I thanked them for their prompt reply. I replied to their comment telling them I'd sent my information.
That was two months ago, exactly, and they've yet to contact me. I don't need them to contact me and try to woo me through a "comped meal," which is what the norm is, what I need is a proper apology and recognition of the horrible food, and poor service.
Left Bank, every single time I've visited in the past few months I've seen really awful service, and the fact that you don't care enough about your patrons to try and apologise is just disappointing.
2/5